Friday, February 03, 2006

Petition for service from Cingular

I keep running into Cingular customers who are unable to make or receive calls. Turns out we've all been told that no one else is having problems. So we've started a petition to document exactly how many people are the "only person" reporting problems. If you live in New Orleans and have Cingular issues, please join us here.

2 comments:

Anonymous said...

You should contact the state attorney general and the better business bureau, then e-mail cingular to let them know.

It worked for us.

nolapoet said...

Ken and others,

I just looked at the FCC records, and there are 84 wireless towers in the city of New Orleans itself.

If you live near a cell tower, you will find some identifying numbers and a company name (or names, when several share one tower) on it somewhere.

Copy down that info and you can look up information about the license at http://wireless2.fcc.gov/UlsApp/AsrSearch/asrRegistrationSearch.jsp

There you can look up and find e-mails and addresses of people directly responsible for particular towers.

The only specific Cingular licensee I found was called "NEW CINGULAR WIRELESS PCS, LLC." If I'm not mistaken, cell phone companies may go through each other's cells depending on where you're roaming--but if you're having trouble, this Dallas-based corporation would probably be the place to start looking for answers.

You also can file service complaints with the FCC at http://www.fcc.gov/cgb/complaints.html

Good luck, everyone...
Robin