In the old days--and by that I mean the 1990s--you could call Apple and actually speak with people who would help you solve whatever problem you might have with your computer. Now you call in and they won't answer questions unless you pay $49.00 for the service. That's bad enough, but the problem goes beyond that; I'm currently at one hour and fifteen minutes on hold with them.
My old (old meaning 2002) ibook has apparently had a logic board failure. I discovered on Saturday, when my internet was finally installed, that Apple issued a sort of "recall" of this model due to the installation of bad logic boards by the manufacturer. When I called in to the support line, I was told that their offer to repair the logic board had expired a week earlier. The guy on the other end suggested that since Katrina was responsible for my delay in reporting the problem, I could try calling customer relations on Monday. Support and relations are not the same thing,apparently. So today I called in, but the menu doesn't offer a customer relations option. So I waited on hold for another tech person. Explained the whole sequence to him, and sat listening to him fumble around looking for the proper extension. He then disconnected me. I called sales. Waited on hold again, explained the problem and was transfered to ONLINE sales. Explained the problem again and was transfered to another hold, with really awful music playing. And that is where we are now.
Will my next computer be an Apple?